1. How long can I keep an E-bike for?
As long as you want, provided that you do not end the trip. But definitely it will incur more charges. The best way is, after using the E-bike, return it to the designated location and end your trip. Don’t worry our designated location is located strategically within campus.
2. Can I take my E-bike outside the originating campus or city?
Sorry you may not take the E-Bike outside the originating campus or city. All of our E-Bikes are equipped with GPS tracking device and we are able to locate them. If our operation team detect this problem, a penalty fee will be charged by deducting your E-Wallet account.
3. How far can I go with E-bike?
All of our E-bikes are equipped with 48V Li-ion battery. With a fully charged battery, an E-bike travel distance is from 25km to 40km. The travel distance may vary depending on your riding behaviour.
4. What happens if my E-Bike ran out of battery?
Do not worry, the app will show you the battery percentage and estimated range for each available E-Bikes.
However, touch wood, in the event if your battery ran out during your ride, just call us and our ground team will response to your location with a new battery. Yup the batteries are swapable.
5. What happens if im involved in an accident?
Every E-Bike riders are covered with General Personal Accident insurance up to RM150.
Our ground team will handle each case thoroughly.
6. Can I cancel my booking?
You may reserve the bike for 15 minutes. Within that 15 minutes you are able to cancel your reservation. You can only cancel your reservation up to 3 times. After that, you will not be allowed to cancel reservations for 24 hours.
However, once you have started your trip and the bike is unlocked, you are not able to cancel your ride.
7. Can a rider rent more than 1 bike at a time?
Only one bike per account can be used at one time.
8. How do I turn on E-Bike’s lights?
The front light on E-Bike can be turned on or off manually. The button is located on the left handle of the E-Bike.
9. Where can I ride an E-Bike?
You can ride our bikes on the streets or dedicated cycle lanes within the specified boundaries of the campus or city you are in.